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Our Services
Purchase Scams
Purchase scams are the most common type of authorised push payment fraud by volume — fake adverts on Facebook Marketplace, Instagram, and even Google Shopping result in goods that never arrive or arrive counterfeit.
78,000+
Purchase-scam reports to Action Fraud per year
Up to £85k
Mandatory PSR reimbursement per claim
4.8 ★
Trustpilot rating
Warning Signs to Watch For
- A price significantly below market rate
- A seller asking to move off-platform to WhatsApp or email
- A request to pay by bank transfer rather than card or PayPal
- A new social-media profile or seller with few or no reviews
- High pressure to pay before viewing the item
- Tracking numbers that never update or lead to a different address
Our Recovery Process
1
Document
We capture the listing, communications, and payment evidence.
2
Assess
We identify the bank's CoP and fraud-pattern failures.
3
Pursue
We file PSR mandatory reimbursement and FOS complaints.
4
Recover
We secure refunds and pursue receiving banks for due diligence failures.
How Purchase Scams Work
Fraudsters list desirable items — game consoles, designer goods, vehicles, pets — at attractive prices. After payment by bank transfer, the seller disappears. Variants include sending an empty or counterfeit item, sending a worthless tracking number, or running long-running marketplace stores that take many small orders before vanishing.
Routes To Recovery
Card payments are usually recoverable through chargeback. Bank transfers are now covered by PSR mandatory reimbursement up to £85,000 per claim. Where the receiving bank failed to act on red flags, additional liability arises. We handle the full claim process for you.
Paid for goods that never arrived?
Speak with our specialists today — free, confidential, no obligation.
Frequently Asked Questions
Yes — PSR mandatory reimbursement covers most blameless purchase-scam victims since October 2024.
Yes. We handle low-value claims efficiently and there is usually no fee unless we recover.
Don't engage further. Preserve the messages and contact us — the bank claim does not depend on the seller.
Affected by purchase scams?
Our team of expert fraud lawyers can help you recover your lost funds.