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Our Services
Phishing Scams
Phishing remains the gateway to most modern financial fraud. A single click on a fake bank email can lead to drained accounts, fraudulent loans, and identity theft — but the bank often shares responsibility for the loss.
70%+
Of cyber-enabled fraud begins with a phishing email or text
Minutes
Time between credential theft and account drain
4.8 ★
Trustpilot rating
Warning Signs to Watch For
- An email or text claiming to be from your bank, HMRC, Royal Mail, or a delivery firm
- A link to log in, verify, or update payment details
- Urgency: "your account will be suspended" or "final notice"
- Slightly off sender addresses or shortened links
- A call shortly after the message claiming to be from "fraud" or "security"
- A request to read out one-time passcodes or move funds to a "safe account"
Our Recovery Process
1
Document
We capture the phishing artefact and the bank's actions to build the complaint file.
2
Assess
We identify failures in the bank's anti-fraud controls and Confirmation of Payee process.
3
Pursue
We file CRM Code, PSR, and FOS complaints to compel reimbursement.
4
Recover
We secure refunds and pursue the receiving bank where applicable.
How Phishing Leads to Financial Loss
The classic pattern: you receive a fake email or text, click the link, and unknowingly enter your banking credentials on a clone website. Within minutes, the criminals log in, set up a new payee, and drain the account. More sophisticated variants combine phishing with a follow-up call from a fake "fraud officer" who walks you through authorising payments to a "safe account".
Why Banks Are Often Liable
- Failure to flag unusual login activity or new-payee transactions
- Failure to apply or honour Confirmation of Payee warnings
- Failure to identify the criminal call as part of the same fraud
- Failure to recover funds quickly enough from the receiving bank
What To Do Immediately
Call your bank from the number on the back of your card — not any number given by the caller. Change passwords from a clean device. Report to Action Fraud. Then contact us to begin the recovery process.
Lost money after clicking a phishing link?
Speak with our specialists today — free, confidential, no obligation.
Frequently Asked Questions
Often yes. Under the new PSR rules and the CRM Code, banks must reimburse blameless victims of impersonation fraud, including where deception led you to share security details.
Report to your bank immediately. Formal complaints generally have a six-year window, with six months to escalate to FOS after a final response.
Yes. Account closure does not affect your right to claim against the bank for the fraud loss.
Identity-fraud loans can be challenged with the lender and credit reference agencies. We handle this alongside the main claim.
Affected by phishing scams?
Our team of expert fraud lawyers can help you recover your lost funds.