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Bank Fraud
Authorised push payment (APP) fraud is now the largest single category of payment fraud in the UK. New PSR rules mean most victims are entitled to mandatory reimbursement — but banks frequently refuse on the first attempt.
£459m
Lost to APP fraud in the UK in 2023 (UK Finance)
Up to £85k
Mandatory PSR reimbursement per claim
4.8 ★
Trustpilot rating
Warning Signs to Watch For
- You were tricked into authorising a payment to an account you believed was legitimate
- Your bank refused or delayed reimbursement and cited "negligence"
- You were told to ignore Confirmation of Payee warnings
- You were rushed by a "fraud officer," HMRC official, or solicitor on the phone
- The scam involved an investment, a property purchase, an invoice, or a romantic relationship
- Your bank failed to flag a transaction that was unusual for your account
Our Recovery Process
1
Document
We capture every detail — timing, communications, and your bank's actions — to build a watertight complaint.
2
Complain
We submit a formal complaint to your bank citing the CRM Code, the PSR reimbursement rules, and any failures in their duty of care.
3
Escalate
If the bank refuses or delays, we escalate to the Financial Ombudsman Service and, where appropriate, the courts.
4
Recover
We secure reimbursement and pursue the receiving bank for any shortfall.
What Counts as Bank Fraud?
"Bank fraud" covers a range of scams that involve the misuse of banking systems. The most common today is authorised push payment (APP) fraud: you are deceived into authorising a payment to an account controlled by a fraudster. Because you "authorised" it, banks have historically refused refunds — but the law has changed significantly.
Your Rights Under the New Rules
Since October 2024, the Payment Systems Regulator (PSR) requires UK banks to reimburse most victims of APP fraud up to £85,000 within five business days, regardless of which bank you used. This applies to faster payments and CHAPS within the UK.
The earlier Contingent Reimbursement Model (CRM) Code still applies to signatory banks for older claims. Both regimes require you to have acted reasonably — but the bar is lower than many banks initially claim.
Why Banks Refuse — And How We Overturn It
Banks routinely cite "gross negligence" or "you should have known" to refuse a refund. We challenge these refusals by:
- Demonstrating the sophistication of the scam and any vulnerability factors
- Showing the bank failed Confirmation of Payee or ignored unusual-transaction warnings
- Pursuing the receiving bank for failure to apply know-your-customer checks
- Escalating to the Financial Ombudsman Service, who upholds a high proportion of APP claims
Other Types of Bank Fraud We Recover
We also help with card fraud, identity-theft loans, account takeover fraud, business invoice and CEO fraud, mandate fraud, and unauthorised debits. Each has its own legal route, and our team selects the strongest combination for your circumstances.
Has your bank refused to refund you?
Speak with our specialists today — free, confidential, no obligation.
Frequently Asked Questions
Most blameless APP fraud victims are now entitled to mandatory reimbursement up to £85,000 under the PSR rules. If your bank has refused, we can challenge that refusal.
You should report the fraud to your bank as soon as possible. Formal complaints generally need to be brought within six years, with a six-month window after the bank's final response to escalate to the Ombudsman.
No. The whole point of APP fraud is that victims authorise the payment. The legal protections exist precisely because of that.
No. The £85,000 cap is on mandatory reimbursement; we can pursue the excess through complaints against the receiving bank, civil claims, and other routes.
The FOS upholds a majority of APP fraud complaints when properly presented. Strong evidence and the right legal arguments make a substantial difference.
Many bank-fraud cases are taken on a no-win-no-fee basis. We will agree all fees in writing before starting work.
Affected by bank fraud?
Our team of expert fraud lawyers can help you recover your lost funds.